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Privacy Policy

Updated 30/09/2024

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At HMO(Management) Ltd. t/a Flax & Co., we are committed to protecting and respecting your privacy. This privacy policy outlines how we collect, store, and handle your personal data, ensuring it is processed securely and in compliance with applicable laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect, receive, and store personal information you provide directly on our website or through other means of communication. This includes:

  • Personal Information: Name, email, password, phone number, address, previous addresses, date of birth, marital status, National Insurance Number, nationality, and next of kin.

  • Usage Data: IP address, login details, browser type, and connection information.

  • Transaction Information: Purchase history, rent, deposit details, and payment information.

  • Employment Details: Employment status, employer contact information, salary details, and other income.

  • Guarantor Information: Similar data collected from guarantors including their name, address, and financial details.

  • Additional Data: Comments, feedback, reviews, and profile information.

We may also use tools to gather data such as page response times, visit duration, interaction data, and methods used to leave the page.

How We Use Your Information

We use your data to:

  • Fulfill contractual obligations, such as managing your tenancy or property.

  • Provide services or information you request.

  • Perform due diligence on prospective tenants or guarantors.

  • Analyze data to enhance our services and support our operations.

  • Contact you regarding updates or changes relevant to your agreement with us.

  • Comply with legal requirements and industry standards.

Data Storage and Security

Your data is securely stored via our hosting platform, Wix.com. This platform ensures that your data is housed on secure servers protected by firewalls. We take additional steps, including password protection, to ensure the safety of your data.

Data Sharing

Your personal information will be kept confidential and only shared in the following circumstances:

  • To fulfill legal or contractual obligations, such as with utility providers, local authorities, or tenancy deposit schemes.

  • During joint ventures, mergers, or acquisitions, your information may be shared with new business partners or owners.

  • To perform due diligence, including affordability and reference checks, on tenants or guarantors.

  • To carry out property maintenance or manage financial recovery if there is a breach in payment terms.

  • When required to comply with legal obligations or regulatory requirements.

We do not share or sell your data to third parties without your consent unless required by law.

Transfers Outside the UK and EEA

Your data will only be stored and processed within the UK and EEA.

Retention Period

We retain personal data only for as long as necessary to meet our legal and contractual obligations or to fulfill the purposes for which it was collected. Typically, this period is up to 10 years. We review retention periods regularly to ensure compliance with our policies and legal obligations.

Your Rights

You have the right to:

  • Request a copy of your personal data held by us.

  • Correct any inaccuracies in your information.

  • Request deletion of your personal data.

  • Object to receiving marketing communications.

To exercise these rights, contact us at info@flaxandco.com.

Changes to Our Privacy Policy

We reserve the right to update this policy at any time. Any significant changes will be communicated on our website. Please review this page periodically for the latest version. Changes will take effect immediately upon posting.

Complaints

If you have concerns about the way we handle your personal data, please contact us at michaelgreen@flaxandco.com. If you're unsatisfied with our response, you can contact the Information Commissioner’s Office (ICO):

  • England: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113, Email: casework@ico.org.uk

  • Scotland: 45 Melville Street, Edinburgh, EH3 7HL. Tel: 0131 244 9001, Email: Scotland@ico.org.uk

  • Wales: 2nd Floor, Churchill House, Churchill Way, Cardiff, CF10 2HH. Tel: 029 2067 8400, Email: wales@ico.org.uk

  • Northern Ireland: 3rd Floor, 14 Cromac Place, Belfast, BT7 2JB. Tel: 028 9027 8757, Email: ni@ico.org.uk

Contact Us

For any questions regarding this privacy policy, contact us at:

Michael Green
HMO(Management) Ltd. t/a Flax & Co.
509 Wilmslow Road, Withington, Manchester, M20 4BA
Phone: 0161 434 0022
Email: info@flaxandco.com

Please inform us of any changes to your contact details to keep our records accurate.

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